Help Desk

Growth replaces the legacy Sync plan as our subscription model. The Sync feature still exists - its usage is now included in your Growth plan. This article explains how Growth billing and credits work, what happens at renewal, and how we handle mid‑cycle credit depletion and failed payments.

What you get each billing period

• Monthly credit allotment: Your plan includes a set number of credits per month. On your billing date, after successful payment, your credits replenish.
• Legacy credits preserved: If you have a balance carried over from a previous Pay‑As‑You‑Go or legacy plan, we preserve it as “legacy credits.” At renewal:
  • If you didn’t use any legacy credits last month: we add your new monthly credits on top of that legacy balance.
  • If you started using legacy credits: we first update your legacy balance to what’s left, then add your new monthly credits.

Running out of credits mid‑cycle When your combined credits reach 0, new verifications pause. What happens next depends on your auto‑upgrade setting:

• Auto‑upgrade ON
  • We automatically move you to the next plan size and charge immediately so you can continue without interruption.
  • If the charge succeeds: credits replenish and a new billing cycle starts from that moment (your next billing date shifts to one month from today).
  • If the charge fails: your subscription is paused until you update your payment method or complete payment from the secure invoice link we email you.
• Auto‑upgrade OFF
  • Verifications pause and your account shows that you’ve hit your limit.
  • You’ll receive an email and see an in‑app prompt to choose a higher plan.
  • If you don’t upgrade, we send a reminder 48–72 hours after the pause. Upgrade anytime to resume immediately.

Renewals and failed payments

• Successful renewal: On your billing date, we charge your saved payment method. After a successful charge, your credits replenish as described above and your next billing date moves forward one billing period (monthly or yearly).
• Failed renewal payment (card on file)
  • Immediate pause: Your subscription is paused (no new verifications).
  • Email with secure invoice link: We email you a link to pay the outstanding balance.
  • Instant reactivation: As soon as the invoice is paid, your account reactivates and a new billing cycle starts from that payment time. Your next billing date moves to one month (or one year) from that date.
  • Automatic retry: If you don’t pay via the invoice, we’ll try to charge you again on your next scheduled billing date.
• Tip: If a card payment failed, see Why was my credit card declined? for quick fixes and how to update your payment method. Link: /help/why-was-my-credit-card-declined

Yearly Growth subscriptions

• Annual billing: On your annual renewal date, we process payment just like a monthly renewal. If it fails, you receive a secure invoice link and access is paused until paid.
• Monthly credit reconciliation (no charge): Each month, your credits refresh. We then reconcile any automated Sync usage against that month’s allotment. Any legacy credits you have are preserved and added to your balance. Your usage counter accumulates over the year and does not reset monthly.

Cancellations If you cancel, your account stays active through the end of your paid period. On or after your final day:

• Access to Growth features and credits is removed.
• Your account reverts to Pay‑As‑You‑Go.
• No further Growth charges occur. Learn how to cancel: /help/cancel-subscription

How credits are used (in‑app, API, and Sync)

• In‑app verifications (manual)
  • We pre‑check your available credits before running a job.
  • If you have enough credits: the verification proceeds and the credits are deducted.
  • If you don’t have enough: the action is blocked and you’ll be prompted to upgrade. This flow does not auto‑upgrade you.
• API verifications
  • Credits are deducted per successful API call until your balance reaches 0.
  • When you hit 0, we apply the “running out of credits” logic above based on your auto‑upgrade setting.
• Automated Sync
  • We verify only new, unique emails (the delta) each run and deduct those credits.
  • If credits are insufficient, we apply the same mid‑cycle logic:
    • Auto‑upgrade ON: we find the next plan that covers the delta, charge immediately, replenish credits, and continue.
    • Auto‑upgrade OFF: Sync pauses, your account indicates you’ve hit your limit, and we notify you via email and in‑app.

Manual invoicing accounts -

If your organization is set up for manual invoicing, we won’t attempt to charge a card automatically. You’ll receive an invoice from our team and can follow your existing payment process. If you need help, contact Support or your account team.

Legacy Sync plan -

The legacy Sync plan has been replaced by the Growth plan. Your Sync usage is now included in your Growth subscription. For older documentation, see: Legacy: Sync plan (if still published). For current behavior, use this Growth article as the source of truth.